Exchange and Returns Policy

We offer hassle free exchange & return on products purchased from our website within 7 days of receiving your parcel:

· If you would like to exchange or return an item, please contact Customer Care within 7 days of receiving your parcel:

1. Call / WhatsApp : +91 8861670513

2. Email: hella@hellabrands.in.

· Once your return or exchange request is approved, we will arrange a reverse pickup from your shipping address. Most reverse pickups are completed within 48-72 hours by our courier partners.

· If a reverse pickup is not available on your pin code, we will request you to ship the items back to us using a reputable courier partner that offers a tracking number.

· We will reimburse you the reverse shipping costs as store credits on actuals up to a maximum of INR 100.

· The return shipment must be received by our warehouse within 10 days of requesting the return. Our address is: HELLA BRANDS PRIVATE LIMITED, Haragadde Village, Opposite Indian Oil Petrol Pump, Next to VSSSN Haragadde, Jigani Anekal Road, Jigani, 560105 Bengaluru Karnataka, India

Mobile: +91 8861670513

· Please ensure the original packaging is intact for a reverse pickup. Items must be unused and unwashed, in their in their original condition, with their labels and tags intact. This is essential as items need to be resalable – returns that have been used or received without their original packaging or labels/tags will be not be entertained for returns and exchanges.

• Once we receive the product, it will go through a quality check. Upon verification, if the return shipment meets the above requirements, we will process a return/exchange.

• We issue a store credit for all the return orders. The store credit is valid for 1 year from the date of issue and can be used against any merchandise on our website.

• In case of an exchange, we will send the replacement upon receiving the return shipment. If the replacement item price is more than the original item ordered, we will send you a payment link for the balance amount. Alternatively, if the replacement item price is less than the original item ordered, we will issue a credit note for the balance amount.

• Exchanges, when requested, are limited to one-time only.

• We charge INR 100 for shipping products under INR 1000. Shipping charges for these products are non-refundable.

• The following products are not eligible for returns or exchanges:
  • Merchandise bought on sale cannot be returned.
  • We do not accept returns or exchanges on masks for hygiene reasons
  • Custom orders are not eligible for returns or exchanges as they have been especially custom-made for you. However, we can offer a one-time alteration.

Damages:

• We pack our merchandise with utmost care and love. Should you receive your package in a poor condition or find it tampered with at the time of delivery, please refuse to collect the parcel and notify our Customer Care team. We will arrange to send a fresh shipment.
  • • email: hella@hellabrands.in
    • phone/whatsapp: +91 8861670513
• Prior to dispatch, all our products go through exhaustive quality checks. In case you find your merchandise damaged, please contact Customer Care within 48 hours of receiving your parcel. We will respond within a day of receiving your request. Damages or items missing reported after 48 hours will not be eligible for returns or exchanges.
• In case of damage, we will replace the damaged merchandise at no cost to you. If we are unable to send a replacement, we will offer an alternative or store credits, or the option of a refund in your original mode of payment (or bank transfer in case of COD payments).